Yona Shtern

Connecting the Last Mile of Mobility

Once again, we find ourselves in Las Vegas at the outset of CES for our annual Last Mile of Mobility executive roundtable. Meant as a private space for companies, researchers and municipalities to come together, assess the state of mobility and make commitments to work together towards a more seamless future for the year ahead, this year’s discussions and predictions for 2020 focused on the idea of connecting: connecting public and private work, connecting different modes of transportation, and connecting with consumers in a more native and natural way. 

A More Realistic Approach to Autonomy

While still exciting and revolutionary, it’s no surprise that the industry has adopted a more realistic approach to autonomy and autonomous vehicles. Big challenges, like safety in dense urban environments and predicting the unpredictable behavior of human beings, still persist. It’s also become clear that roads and sidewalks need to be redesigned to accommodate new types of vehicles like autonomous delivery robots. While challenges still exist and level 5 autonomy remains years away, there is still ample opportunity for innovation and adoption.

Public/Private Collaboration

Like last year, collaboration was a common theme in each panel discussion. Since innovation typically begins in the private sector, there must be a consistent and open conversation with the public sector to implement the new technology and encourage its adoption. In large cities, that means numerous organizations all coming together to build new multi-modal solutions - not a small task, but one that is possible and has already been realized in cities like Detroit’s Project Kinetic.

Focus on the Journey

A good consumer experience focuses on the journey, but that journey often starts and ends outside the vehicle. Through partnerships and their wealth of data, mobility companies can build a more end-to-end experience for drivers, complete with predictive recommendations and seamless voice technology that connects the home, car, and work.

Consumer Adoption

A daily commute in Phoenix looks very different than a daily commute in New York City, and it can be a challenge for drivers to change their routines - especially if they have been following the same plan and route for many years. We must make a concerted effort to encourage more consumer adoption of new technology by localizing it to each specific market and promoting it to encourage use. 

Privacy

Automakers and mobility companies generate a lot of data, which comes with great responsibility and power. Data must be protected and consumers need to be better aware of how companies are compiling information and what they are doing with it. Privacy should be a core competency, not a differentiator. 

A big thanks to our Last Mile of Mobility co-sponsor, Flowbird, for their support and participation in this year’s conference. Additionally, thanks to our speakers from Amazon, Google, HERE, Citelum, Cubic, the City of Las Vegas, Strategy Analytics, Verra Mobility, Luum, the University of Michigan and the State of Michigan.

We are inspired by the discussion and excited for the year ahead. If you are interested in learning more or working together, please don’t hesitate to reach out to me at yona@arrive.com.

Jeff Judge

How Voice Transformed Our Company

Two years ago, we did something that transformed our company. We developed and launched the first voice-activated parking skill on the market for our ParkWhiz brand. 

What seemed like a fun and simple exercise has led to tremendous opportunities for our company. For two years, we’ve worked hand-in-hand with Amazon developers to create the best skill possible for Alexa users at home and in the car. We became an Alexa Fund portfolio company. Today, the ParkWhiz Skill for Alexa Automotive was demoed in a vehicle at Amazon's annual hardware event.

Why is voice so important?

Voice adoption is growing at a rapid rate and technology is advancing quickly. According to a study by Amazon and JD Power, a majority of U.S. consumers want voice technology in their vehicles. Specifically, more than 80% of Gen X, Gen Y, and Gen Z said they want some sort of voice service available in their cars. 

Arianne Walker, Chief Evangelist for Alexa Automotive, explains why voice is so appealing - especially in the vehicle.

Building a Voice-Powered Customer Experience

Building on the bleeding edge of a new platform like voice from the ground up is a complex and fast-moving process.  Along the way, we learned a few things:

  1. The best companies have a very high bar for customer experience and, when it comes to consumer experiences, Amazon is the best of the best. Embedding emerging technology like geolocation and Amazon Pay into the Skill was key to providing users a better experience and a more seamless path to purchase. 
  2. A simplified user experience is necessary for the in-car voice experience. Since users will be driving, maintaining focus while conversing with Alexa is critical. We needed to simplify our skill for the vehicle by providing drivers the best parking option near their destination, and eliminating as much back and forth conversation as possible. 
  3. Success only comes with constant communication and iteration. Weekly check-ins and joint planning sessions were critical in testing and iterating the Skill - making it the best it can be.

Two years in, we’ve just begun to tap the potential of voice, AI, and connected vehicles. We’re proud to be on the cutting edge of voice and building innovative solutions for the in-car experience.

Possibilities are truly endless. If you’re interested in learning more or receiving more content from Arrive, please sign up for our monthly newsletter. 

Ed Lewis

Arrive Delivers All Inclusive Parking Solution to Leading Professional Sports Venues

We’ve spent the first half of the year working closely with venue partners across the U.S. to enhance the game day parking experience for their fans and event-goers. After much work and collaboration with their operations teams, we are a proud partner of several new major professional sports venues. Together, our goal is to help alleviate one of the biggest pain points for fans: parking.

As the leading provider of parking pre-sales for teams and venues across the U.S. and Canada, we’ve recently signed partnerships with the American Airlines Center, Carolina Panthers, SMG Jacksonville, Memphis Grizzlies, Chicago White Sox and more. 

Benefits of Pre-Selling Parking

Pre-selling parking is key to helping alleviate fan stress, reduce congestion around venues, and drive higher venue sales, as fans don’t get reminded of the cost of parking right before they take their seats. Fans are routed directly to the garage entrance and scanned in quickly, getting to their seats early with a cold beverage and extra cash that they would have otherwise spent on parking. Arrive is the only company to integrate parking pre-sales into all of the ticketing platforms and major stadium apps like Venuetize, VenueNext, Yinzcam, and MLB Ballpark. In addition to our long-time partner, Ticketmaster, we’ve recently inked deals with SeatGeek, Tessitura, and Paciolan.

Furthermore, we offer a unique parking solution reaches customers via multiple distribution channels before the event, bringing inventory management into one centralized location, and a one-of-a-kind partnership with Waze that helps fans better navigate to venues and alleviates congestion on game day.

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A Proven Solution: Olympia Development Case Study

Olympia Development partnered with Arrive, updated their on-site technology, and included links and interactive widgets on all game day communications. As a result, the venue is pacing to grow its online parking bookings by 240% year-over-year, while dropping its egress time (the time spent leaving a parking garage) by 75% from 45-55 minutes to just 12 minutes.

Let Us Help You

Through our work with hundreds of venues, we have developed a strategically-crafted playbook and sold over $200M of on-site and off-site parking for partners. 

Our #1 goal is to make parking the last thing our partners and their fans worry about. Let’s explore how we can help you and your venue today. Contact us to learn more!

Todd Tucker

Arrive Introduces New On-demand, Connected Technologies

No matter what you think about autonomous vehicles or when you think they’ll be available at scale, it’s safe to admit that connected mobility is here - today. More and more vehicles are coming equipped with connected car services and in-car assistants like Amazon’s Echo Auto will soon turn millions of cars into voice-activated, connected vehicles with the ability to purchase Arrive-powered parking simply by saying, “Alexa, find me parking.” Similar services will be available from Apple, Google and the automakers themselves.

What does it mean for the parking industry? Parking sits at the intersection of three major trends that will shape the future of transportation: mobility as a service, the connected car, and smart cities. Arrive’s mobility partners value parking and understand how important it is - especially seamless, mobile-driven parking operations.

To meet the needs of the evolving ecosystem, our company is laser-focused on developing new on-demand, connected technologies:

  • Building on our original work with TIBA, we have expanded our seamless ingress and egress Bluetooth capabilities through partnerships with FlashParking and Parkonect. Interested in seeing it in action? Visit our booth #618 at IPMI for a demo.
  • We’ve added Skidata and DataPark as new PARCS partners - and have now established strategic relationships with nearly all of the leading PARCS companies.
  • We just rolled out new beacon-based solutions that make on-demand mobile payments easier than ever for customers and connected cars.

In addition to these new technologies, we’re proud to have announced several new venue and mobility partners with dozens more coming in the next few months:

As a company, we continue to be inspired by the possibilities that connected mobility brings to our industry. We are grateful for our parking partners collaboration and willingness to explore this new frontier, and we look forward to seeing you at IPMI.

Ed Lewis

Hit a Home Run with Fans

It’s 3 PM on a Saturday. You’ve been out and about with the kids all day - first, a birthday party. Now, a soccer game. After the game, you’ll have to race home and get them settled quickly, because you have tickets to see your favorite band perform at a downtown venue.

You know how difficult traffic can be heading into the city on a Saturday night, so you anticipate a long commute. Luckily, because you purchased parking from the venue in advance, you received an email offering to help make your drive to the stadium and parking garage a bit easier.

Though a bit skeptical, you use Waze all of the time, so you decided to take them up on their offer and added the trip - called a GamePlan - into your Planned Drives on the app. As an added touch, you notice that you’ll even get an alert when it’s best to leave for the venue.

A couple hours later, just as you are cleaning up from dinner, you receive a notification suggesting you leave now for the concert given changes in traffic conditions. After getting in your car, you hit “navigate” on the notification and begin driving. So far, so good.

You reach the venue in record time, bypassing crowds, road closures and other traffic incidents. Surprisingly, Waze routed you directly to the parking garage - not the actual venue! Great news, considering it would have taken quite a while to circle and work your way back through traffic.

Upon arriving at the parking garage, you see clear signage directing you - as someone who had pre-purchased parking - to a “Fast Lane.” Bypassing a half-dozen cars waiting in line to pay, you pull up to an attendant with a hand-scanner and scan your parking pass and you’re in.

Having saved quite a bit of time, you walk into the venue earlier than expected! After meeting your friends, you grab a drink and sit back to wait for the start of the show.

Arrive and Waze Team Up to Make Venue Parking Easier

The fan experience begins well before a fan steps foot in the venue - and well before venue and stadium managers have any control over it. According to a Populous and Nielsen Sports study from January 2017, parking and transit are the two biggest pain points for people attending events or games at venues.

Arrive can help. We are the leader in end-to-end mobility solutions for venues, committed to building products and services that improve fan experience and have the strongest footprint across the U.S. and Canada. In collaboration with Waze, we developed GamePlan for stadiums and venues, making it easier for fans to get to events on time and reducing traffic and congestion.

How does it work?

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Anyone who purchases event parking through an Arrive-powered venue can add the GamePlan directly to their Waze app. Users will receive notifications alerting them when they should depart for the event based on traffic and road conditions, and turn-by-turn directions straight to the stadium or venue’s parking garage.

We’d love to make gameday better for your fans. If you’re interested, please reach out at ed@arrive.com

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