Privacy Policy
Please read the following policy to understand how your personal information will be treated as you make use of our services. This policy may change from time to time so please check back periodically.
This Privacy Policy (“Policy”) is incorporated into our Terms of Use and applies to Arrive powered Sites and Services. As used in this Policy Arrive Mobile, Inc. will be referred to as “Arrive” or “we” and you will be referred to as “you”. Please read the Policy as it describes how we collect, why we collect, how we protect and how we use any personal information you provide to us via the Site. By using the Site and Services you are agreeing and accepting the Privacy Policy and Terms of Use.
Collection of Information: We may collect personal information, including but not limited to, your full name, email address, phone number and parking preferences when you make parking reservations using we and/or when you report a problem with one of our sites or services. We may also ask for your vehicle information and/or license plate for specific parking transactions that validate your reservation by that information. We also occasionally ask users to complete surveys that we use for internal research. Wherever we collect personal information we make an effort to include a link to this Privacy Policy on that page. Please be aware that advertisers or websites that have links to our Site may collect personally identifiable information about you and the information collection practices of those websites are not covered by this Policy.
Financial Information: Keeping your personal financial information confidential is very important to us and we will never rent, sell, or disclose your personal financial information. We will not make any financial information available to any third parties without your permission or notice to you. Please note that there are places on the Site where you may have to provide credit card information in order to complete a purchase. Any time we ask for a credit card number we transmit that card number in an industry standard SSL (secure socket layer) encryption.
Use of Personal Information: As a general rule, Arrive will not disclose any of your personally identifiable information; except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. When you are on the Site and are asked for personal information, you are sharing that information with Arrive alone unless it is stated otherwise. The following describes some of the ways that your information may be disclosed. Any information collected will be used in accordance with this Policy and any additional information when the Site requests your information. We may use the collected information to contact you about the Services and provide you offers. When you are on the Site and are asked for personal information, you are sharing that information for use by Arrive.com alone, unless it is specifically stated otherwise. Some Arrive.com services may be offered in conjunction with a partner company. In order to provide this service to you, it may be necessary for us to share your personal information with our partner company. Therefore, we will disclose your personal information to such third parties who require it to provide the parking services you have requested or reserved. Any information provided to a third party will be limited to the required information only, including but not limited to your first name, parking reservation information, and vehicle license plate. We will not share any financial information with those third parties. In this event, you will be notified before your personal information is shared and you can choose not to allow the sharing of the information. All third parties are bound by a Non-Disclosure Agreement in regards to your personal information before we share any information with them. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service. Arrive reserves the right to disclose your personal information to law enforcement officials with a subpoena, in connections to a violation of any law. The following are some ways that Arrive may use your data: Business Partners & Sponsors: We may disclose your personal information to business partners or sponsors, but this is specifically described to you prior to data collection or prior to transferring the data. If personally identifying data about you will be shared, we will tell you before we collect or transfer the data. Third Party Data & Data in the Aggregate: Under confidentiality agreements, we may match user information with third-party data. Also, we may disclose aggregated user statistics in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes; this information will never be personally identifiable to a specific user. Tell a Friend: If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at legal@arrive.com to request that we remove this information from our database. Please be aware that Arrive advertisers or websites that have links on our site may collect personally identifiable information about you. The information practices of those websites linked to Arrive Sites and Services are not covered by this privacy statement. Do not provide your personal information to any site you do not know or trust.
Tracking Technologies and Cookies: As part of offering and providing customizable and personalized services, Arrive.com may use cookies to store and sometimes track your information. A cookie is a small amount of data that is sent to your browser from a web server and may be stored on your computer's hard drive. Generally, we use these tracking analytic technologies cookies to gather non-personal information to do the following:
- Store your personalized settings for items such as reservation and mobile preferences;
- Determine whether you are using a public computer so that any Arrive settings changed while using a public computer do not affect the next user's ability to use Arrive;
- To estimate our audience size; each browser accessing Arrive.com may be given a cookie that is then used to determine the extent of repeat usage and determine on an aggregate basis, which features of Arrive are used and in order to gather this aggregate data, Arrive may use cookies served by third parties;
- Measure certain traffic patterns; track the areas of Arrive’s network of websites you have visited, track the website through which you came to Arrive.com and your visiting patterns in the aggregate. We use this research to understand how our users' habits are similar or different from one another so that we can make each new experience on Arrive Sites a better one; We may use this information to better personalize the content, banners, and promotions that you and other users will see on our sites; and Arrive.com also collects IP addresses for system administration and to report aggregate information to our advertisers. In addition to the above methods, when you use our services on the mobile app, we may use GPS technology or other similar technology to determine your current location in order to provide an enhanced service to you. We will not share your current location with any third parties.
Personal Preferences: In order to take advantage of Arrive's extensive benefits and make a reservation, you will be asked to provide a name, an email address, a password you create, and your primary driving city. You may elect not to receive emails from Arrive (and/or from parking facilities which are part of the Arrive Network), other than automated service messages pertaining to the information you may have requested (i.e. reservations, real-time status, availability). When you have consented to receive marketing material from Arrive and/or parking facilities at which you made a request and/or reservation, Arrive will collect data on the category and location at which you have made the request in order to send you marketing communications which match your preferences. If you wish to change your preferences about your data or how we contact you there are two options. The first option is once logged in to Arrive or the app, you can view the personal information stored by Arrive by clicking on the "Account Settings" by hovering over your username and making the changes you wish. The second option can be accomplished via Arrive's email opt-out function by unsubscribing from the Arrive email list at any time by sending an email to unsubscribe@Arrive.com and from a parking facility's email list by contacting them directly. You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those Arrive.com services that require the use of cookies in order to participate.
Additional Information We May Request or Send: You may be invited via email to provide feedback on your parking experience by completing a web-based Parking Feedback Form ("Feedback Form"). This parking feedback may be used to enhance the information on the Site and/or to let parking facilities know how they are doing. Any feedback you provide will be summarized with that of other drivers. Your feedback will not be publicized in a way that is attributable to you by name, email address, or other identifiable forms. You may elect not to receive future feedback invitation emails by following the "unsubscribe" instructions at the bottom of the Feedback Form. If you provide comments about the parking facility, these may be anonymously shared with that facility. Any ratings you choose to provide based on your parking experience will be aggregated with those of other customers so that they are not identifiable to you. Parking facilities may receive summary reports of collective feedback from recent parking customers. If you express interest in receiving offers or information from Arrive.com and our partners, we may occasionally send you e-mails or direct mail about products and services that we feel may be of interest to you. Only Arrive.com (or agents working on behalf of Arrive.com and bound by confidentiality agreements) will send you these direct mailings and only if you indicated that you do not object to these offers.
Data Security: Unfortunately, no data transmission over the internet is guaranteed to be 100% secure. As a result, while we strive to protect your personal information. However, Arrive.com cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we will use our best effort to ensure its security on our systems.Arrive.com does not sell or rent user information to anyone. We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service.
California Residents: The California Consumer Privacy Act (California Civil Code Section 1798.83 “CCPA”) provides additional privacy rights to California residents as stated below.
Informative Request. You have the right to know and see what data we have collected about you over the previous twelve months, including:
- The personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- How any personal information collected is used by us; and
- The categories of third parties with who we have shared your personal information.
- When requested we will share all information collected in the previous twelve months from the date of request. We do not sell any of the personal information we have collected to you to any third party.
Request to Delete. You have the right to request that we delete the personal information we have collected. Under the law, there are a number of exceptions, that include, but are not limited to when the information is necessary for us or a third party to do any of the following:
- Complete your transaction;
- Provide you a service we offer;
- Fix our system in the case of a bug;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
- Protect your security and prosecute those responsible for breaching it;
- Comply with a legal obligation;
- Engage in scientific, historical, or statistical research in the public interests that adhere to all other applicable ethics and privacy laws; or
Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. Additionally, you may appoint an agent to make any above request on your behalf, we may require evidence of such appointment to comply with any requests made by agents. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising your rights. To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us via our website California Consumer Privacy Act CCPA https://www.arrive.com/legal/compliance/ccpa to submit any requests for the personal information collected.
Responding to Request. It is our goal to respond to your request for the collected information or the deletion of the information we have collected within 45 days of receiving that request. If we require more time or unable to comply with your request, we will inform you of the reason and inform you of the extension period for completion in writing.
New York Residents: The Stop Hacks and Improve Electronic Data Security (N.Y. Gen Bus. Law§ 899-bb, “SHIELD” Act) provides additional privacy rights to New York residents as stated below.
Private Information. SHIELD expands the definition of this term to include account numbers, biometric information, credit/debit card numbers, access codes, usernames, email addresses, passwords, and security questions and answers.
Breach. A breach is now considered more broadly and it refers to the unauthorized access of data that compromises the security of private information.
Scope. The SHIELD Act expands the scope to any person or business that handles private information of a New York resident.
Security Requirements. The Act requires companies to adopt reasonable safeguards to protect the integrity of private information.
Arrive complies with or exceeds the requirements of the SHIELD Act in the following ways:
- The administrative safeguards in respect of the SHIELD Act used by Arrive include conducting periodic risk assessments, training employees in security program best practices and procedures, designation of a key engineering leader to maintain accountability for the security program, to carefully select subcontractors and flowdown safeguards by contract to them, and adjust our security protocols as the demands of the business evolve.
- The physical safeguards employed by Arrive in respect of the SHIELD Act include routine assessment of information storage and disposal risk, maintaining our current systems to prevent, detect, and respond to any unauthorized intrusion, disposal, or its functional equivalent, of private information within a reasonable amount of time if requested by the consumer.
- Lastly, for technical safeguards, Arrive will continually identify risks in its network to the extend commercially reasonable and possible, identify risks in information processing, transmission, and storage, detect and respond to system failures or attacks, and consistently monitor and test the effectiveness of its system procedures.
General Privacy Law Compliance: Arrive conducts business currently in all 50 US states and Canada. Every single state within the US has its own version of a data privacy law. Similarly, Canada conforms to the Personal Information Protection and Electronic Documents Act (PIPEDA). Arrive strives to conform to all of these laws and regulations to the best of its commercially reasonable ability, reflected in its internal policies and procedures centered around collection, use and disclosure of personal information. In all endeavors, Arrive employs best practices in protecting personal identifiable information for all customers.
Additional Information: Questions regarding this statement should be directed to legal@arrive.com. Any changes to Arrive's privacy policy will always be posted in this section of the website, along with the effective date of the new policy. All users should check this privacy policy page periodically to stay up to date of any such changes. Arrive will never make changes to its privacy policy that violates any applicable privacy laws or commercial privacy standards. If you have any questions or would like to provide feedback about Arrive's privacy policy, please contact Arrive via email at legal@arrive.com.
You may also write directly to Arrive at:
Arrive Mobility, Inc.
Attn: Legal Department
208 S. Jefferson St., Suite 403
Chicago, IL 60661
(312) 650-5700
Last modified on October 13, 2020.