Arrive Privacy Policy

In this Privacy Policy, we explain for what purpose we process your personal data when you visit our website and use our services on arrive.com. Arrive and its subsidiaries offer a global family of mobility brands. If you use any of our mobility services and would like to know how Arrive and its subsidiaries process your personal data, please visit our mobility brand’s websites.

The Arrive conducts business in several countries. In this privacy policy (the “Privacy Policy”), the terms “Arrive”, “we” and “us” refer to Arrive, Birger Jarlsgatan 57B, 113 56 Stockholm, Sweden, company registration number: 556626-7893..

In this Privacy Policy, we explain which categories of personal data Arrive collects, why Arrive collects such data, and what Arrive uses the personal data for. This is done in order for you to be able to exercise your privacy rights.

Arrive processes personal data in accordance with applicable data protection law.

Personal data is all such information that may be used to identify a specific individual (a natural person).

Personal data collected from you

The personal data that may be processed consists primarily of such data that you, directly or indirectly, provide to Arrive. For example, Arrive collects your personal data when you:

• subscribe for newsletter;

• download gated content;

• use the Website; and

• when you contact Arrive.

We collect personal data that you voluntarily provide when using our services on our web platform, such as when you complete contact forms, subscribe to our newsletter, or download content.

Contact us

Arrive will process your personal data when you contact us via the contact form. We will process your  personal data you have provided for the purpose of responding to your enquiry. 

Personal data 

• Contact details, e.g. address, e-mail, phone number

• Identification data, e.g. name, mobile phone number, vehicle registration number

• Communication, e.g. data regarding your questions and our answer

• Organizational details, e.g. job title, company information 

Legal basis 

The process is based on the legal basis to perform a contract since it is a part to take the necessary steps to enter into an agreement. 

Processing period

We will retain the personal data for as long as there is a contractual relationship.

Newsletter Subscription

Arrive will process your personal data in order to send you our newsletter(s), information about Arrive and to let you know about upcoming events. 

Personal data

• Contact details, e.g. address, e-mail, phone number

• Identification data, e.g. name

Legal basis 

This processing is based on your consent, you have the right to unsubscribe from our newsletter(s) at any time by following the instructions contained in the communication.

Processing period

Your personal data will be retained until you unsubscribe from the newsletter(s) you have registered for.

Content Download

Arrive will process your personal data when you download gated content. We will process your personal data you have provided for the purpose of responding to your enquiry and to provide the requested information: 

Personal data

• Contact details, e.g. address, e-mail, phone number

Legal Basis 

The process is based on our legitimate interest to:

• respond to your inquiries,

• provide you with requested information, and,

• market our products and services to you if you have expressed an interest by filling out a form, subscribing to a newsletter, or downloading content.

When you request the download of content, we also process your personal data under the contractual obligation to deliver the requested material.

Processing period

We will retain the data until the requested material(s) has been provided. If you have subscribed for newsletter(s), your personal data will be retained until you unsubscribe from the newsletter(s) you have registered for.

Arrive and its subsidiaries have entered into an internal data protection agreement which purpose is to protect your personal data when it is transferred within Arrive. Arrive operates its business in many countries.

Arrive uses cookies to optimise the Services, to perform statistic evaluations, for analyses, and for marketing. A cookie is a text file stored on, for example your computer or mobile device, which enables identification of your computer or mobile phone. Cookies help Arrive to adjust, for example, the Website based on your requests as a user of the Website. See further information in our Cookie Policy available on the Website.

Pursuant to applicable data protection legislation, you have a number of rights relating to the processing of your personal data. In order to exercise your right. See contact details below. 

Right of access 

You have the right to request to receive a confirmation from us on whether we process personal data which relate to you, and request access to the personal data we process that relate to you. A copy of your data can be requested through our customer service. 

Right to rectification 

If your personal data processed by Arrive is inaccurate or inadequate you have the right to request that Arrive corrects the personal data. 

Right to object to direct marketing 

You have the absolute right to, at any time, object to Arrive’s processing of your personal data in terms of direct marketing and de-register from future marketing communications. To do so, please see contact details below. 

Right to object to processing based on our legitimate interest 

You have the right to object to processing based on our legitimate interest for reasons relating to your particular situation. We may continue to process your personal data, even if you have opposed to the processing, if we have compelling legitimate grounds that overrides your privacy interest. 

Right to erasure ("the right to be forgotten") 

Under some circumstances, you have the right to have your personal data erased, e.g. if you have objected to the processing and EasyPark does not have any compelling legitimate grounds for the processing to continue processing the data. This does not apply if we, for example, are required under law to store the data. 

Right to request restriction of processing 

Under certain circumstances, you have the right to request restriction of the processing of your personal data. If you request restriction, Arrive may not be able to fulfil its obligations to you during the period when any such restriction is in place. 

Data portability 

Finally, you have the right to receive a copy of the personal data concerning you in a structured format and, if technically feasible, transfer the data to someone else (data portability). The right to data portability, compared to the right to access, only includes data that you have provided yourself and which we process based on certain legal grounds, e.g. the agreement with you (the terms of the Services). 

Withdrawal of consent 

Where a processing is carried out on the basis of your consent, you have the right to withdraw your consent at any time. To do so, please contact us via the contact details stated below. Please note that your withdrawal of consent does not affect the validity of the processing that occurred before the withdrawal.

Complaints

If you should have any complaints on Arrive’s processing of personal data, please do not hesitate to reach out to us so we can look into it. You also have a right to lodge a complaint with a supervisory authority.

The supervisory authority in Sweden is the Swedish Authority for Privacy Protection (Sw. Integritetsskyddsmyndigheten). You can find their contact information here: https://www.imy.se/en/.

The supervisory authority in the United Kingdom is ICO. You can find their contact information here: https://ico.org.uk/make-a-complaint/.

The supervisory authority in Switzerland is the Swiss Federal Data Protection and Information Commissioner (Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter, EDÖB). You can find its contact information here: https://www.edoeb.admin.ch/edoeb/de/home.html.

Arrive may amend the Privacy Policy from time to time. If any amendments are made to Arrive’s Privacy Policy which imply any amendment to the way Arrive processes your personal data, e.g. collecting additional personal data for the stated purposes or processing of data for new purposes, Arrive will inform you of such amendments via, for example, the Website or by email. Arrive recommends that you regularly read Arrive’s Privacy Policy for the most recent information on how Arrive processes your personal data.

Arrive may amend the Privacy Policy from time to time. If any amendments are made to Arrive’s Privacy Policy which imply any amendment to the way Arrive processes your personal data, e.g. collecting additional personal data for the stated purposes or processing of data for new purposes, Arrive will inform you of such amendments via, for example, the Website or by email. Arrive recommends that you regularly read Arrive’s Privacy Policy for the most recent information on how Arrive processes your personal data.

Should you have questions or comments regarding Arrive Privacy Policy, please contact

E-mail address of the Data Protection Officer: dpo@easypark.net

When you contact us to exercise your rights, please state your full name and provide contact details through which we can reach you. Please note that we may need to verify your identity before we proceed with your request.