Customer Success Manager

Remote / Customer Success / Full-time

Arrive is looking for a Customer Success Manager to help onboard, nurture, and optimize our growing list of venue partners. With this opportunity, you’ll take on a portfolio of new and existing accounts and maximize these relationships through tactical and strategic efforts.

What you'll do:

  • Serve as the primary point of contact to a portfolio of partners - both existing and new - within our Event & Venues vertical
  • Project manage the implementation of new partners, collaborating with both internal and external teams and removing any blocks for a timely and successful launch
  • Respond to daily partner requests ranging from a simple deep link for an email campaign to advising on product capabilities and solutions
  • Build and maintain strong, long-lasting relationships; become a trusted advisor to partner stakeholders
  • Help standardize and maintain documentation of partner implementations and best practices throughout the partner lifecycle
  • Build and monitor sales and insights reports for internal and external use; forecast and track key account metrics
  • Understand and articulate partner needs / new feature requests to the Product team; identify product opportunities within and across verticals
  • Develop new business opportunities for existing partners and / or identify areas of improvement that maximize value proposition and drive revenue
  • Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
  • Proactively update partners on new product features or initiatives; facilitate product adoption and feedback
  • What you brIng to the table:

  • Bachelor’s degree; business or marketing majors are a plus
  • 3-5 years of relevant experience in account management of B2B clients
  • Proven project management expertise and the ability to manage multiple deliverables at various stages in an effective and efficient manner
  • Exceptional interpersonal and communication skills; strong customer service orientation with the ability to build trusted, long-term relationships with clients
  • Ability to identify and implement scalable solutions for most common partnership integrations and internal activities
  • Strong analytical skills; the ability to identify business questions, know what data is necessary to answer those questions, and develop recommendations/guidance to partners based on that data
  • Must possess an entrepreneurial spirit, be self-motivated, and have a record of exceeding goals and objectives
  • Technical communicator with the ability to describe complex system flows and integrations clearly and succinctly 
  • Ability to work under pressure in high-visibility, fast-paced, and dynamic environments
  • Proficient with Microsoft Office, Google Workspace, and Customer Relationship Management tools
  • More about the team:

    We are a tight knit team that is fun, inclusive, and hard working. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.