Arrive is looking for a Customer Success Manager to help onboard, nurture, and optimize our growing list of venue partners. With this opportunity, you’ll take on a portfolio of new and existing accounts and maximize these relationships through tactical and strategic efforts.
What you'll do:
Serve as the primary point of contact to a portfolio of partners - both existing and new - within our Event & Venues verticalProject manage the implementation of new partners, collaborating with both internal and external teams and removing any blocks for a timely and successful launchRespond to daily partner requests ranging from a simple deep link for an email campaign to advising on product capabilities and solutionsBuild and maintain strong, long-lasting relationships; become a trusted advisor to partner stakeholdersHelp standardize and maintain documentation of partner implementations and best practices throughout the partner lifecycleBuild and monitor sales and insights reports for internal and external use; forecast and track key account metricsUnderstand and articulate partner needs / new feature requests to the Product team; identify product opportunities within and across verticalsDevelop new business opportunities for existing partners and / or identify areas of improvement that maximize value proposition and drive revenueClearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholdersProactively update partners on new product features or initiatives; facilitate product adoption and feedback
What you brIng to the table:
Bachelor’s degree; business or marketing majors are a plus3-5 years of relevant experience in account management of B2B clientsProven project management expertise and the ability to manage multiple deliverables at various stages in an effective and efficient mannerExceptional interpersonal and communication skills; strong customer service orientation with the ability to build trusted, long-term relationships with clientsAbility to identify and implement scalable solutions for most common partnership integrations and internal activitiesStrong analytical skills; the ability to identify business questions, know what data is necessary to answer those questions, and develop recommendations/guidance to partners based on that dataMust possess an entrepreneurial spirit, be self-motivated, and have a record of exceeding goals and objectivesTechnical communicator with the ability to describe complex system flows and integrations clearly and succinctly Ability to work under pressure in high-visibility, fast-paced, and dynamic environmentsProficient with Microsoft Office, Google Workspace, and Customer Relationship Management tools
More about the team:
We are a tight knit team that is fun, inclusive, and hard working. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.