Arrive is looking for a Field Account Manager to support the growth of our consumer products (Arrive and all partner products) and Operator relationships within the western region of the US. Reporting to the Regional VP of Market Development, this person will be responsible for providing on-the-ground support to our supply partners by means of regular site visits and frequent phone and email correspondence - strengthening relationships and driving a better consumer experience
What you'll do:
Inform and educate operators on new and existing product offerings and experiences - ensuring a strong understanding and adoption to maximize revenueDevelop and strengthen relationships with parking providers and asset owners/managers to ensure the best location, highest availability, best pricing, and highest margin – all in the name of an optimal driver experienceCreate new operator partnerships and increase inventory coverage by effectively articulating value propositionDeliver an exemplary level of customer service to existing partnersOnboard and train new accounts and ensure best practices are implemented and upheld at each facilityManage conflicts and work closely with partners to implement value and price optimization strategiesWork closely with Customer Experience, Merchandising, and Product to prioritize product improvementsPartner with clients and Arrive Seller Support to provide specific reporting deliverables and execute ad hoc requestsStrengthen the Arrive brands among operators and find ways to create value outside of revenueCommunicate and coordinate with partners and internal stakeholders regularly to ensure quality standards, timelines, and deliverables are being met. Work with teams/colleagues within other subsidiaries of our parent organization - Flash - to support overall growth strategy for the combined company
What you brIng to the table:
2+ years of proven experience in sales or business development (experience in the parking & transportation industry or related field, highly preferred). Bachelor’s degree preferred, but not requiredAbility to digest the competitive landscape and maintain market pulse with parking operators – understanding potential conflicts of interest and developing long term strategies that prove mutually beneficialPositive, energetic, and entrepreneurial personalityExcellent written and verbal communication and the ability to interface with stakeholders at all levelsHigh level of business acumen, a professional demeanor, and integrityCommitment to quality and ethical standards – truly a partner to your clientsStrong listening and interpersonal skills with specific attention to customer serviceProficiency with Microsoft Office-related products, Google Docs, Google Analytics and experience with Salesforce.com, HubSpot, or similar CRM tools. Experience with a variety of business intelligence tools, such as Looker or Tableau, a big plus.Comfortable in a constantly changing environment with a strong desire to learn, grow and succeed
More about the team:
We are a tight knit team that is fun, inclusive, and hard working. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.